Returns and Replacements

Last updated: October 22, 2026

Made to order

Every item is made just for you after you order it. Because each shirt is made to order, we can't accept returns, exchanges or refunds for a change of mind, including the wrong size or color. Please check the size chart before you order.

Changing or canceling an order

We check every website order before we make it. Until we approve it, your card is only authorized, not charged. If you need to change or cancel, contact us as soon as possible. If we haven't started making it yet, we'll cancel it and release the authorization. Once we've started making it, we can't cancel it.

Misprinted, damaged, wrong or lost items

If your item arrives misprinted, damaged or defective, or you receive the wrong item, you get a replacement or a refund at no cost to you. There's no need to send anything back, and you never pay return shipping.

• Contact us within 30 days of delivery.
• Include your order number and a photo that shows the problem.
• Tell us whether you'd like a replacement or a refund.

If a standard order hasn't arrived 15 business days after you order (21 for Alaska and Hawaii), it may be lost. For embroidered items such as the work polo, that window is 30 business days. Either way, contact us within 30 days after that. Just send your order number; no photo is needed. We'll reship it or refund you.

We review each claim and may ask for more details.

Delivery times

Free US shipping. Made to order: most orders arrive in about 7–15 business days. See our Shipping page for details.

Refunds

Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.

Orders on Amazon

Amazon's policies also apply to orders placed there. You can use their tools as well as contacting us.

Contact

Use the contact page to reach us about a problem with an order.